Refunds and Exchanges

Thank you for shopping with us! We strive to provide high-quality sleep masks for eyelash extensions to enhance your sleep experience. Due to the sensitive nature of our products, we have implemented the following Returns Policy:

  1. All Sales Final

1.1 All sales of our sleep masks are final. We do not accept returns or exchanges, except in cases where the product is damaged or defective upon receipt.

  1. Damaged or Defective Products

2.1 If you receive a damaged or defective sleep mask, please contact our customer service department within 14 days of the delivery date.

2.2 To initiate the return process for a damaged or defective product, please provide us with detailed information and supporting evidence such as photographs or videos that clearly depict the issue.

2.3 We will review the provided information and, if the claim is deemed valid, we will offer a replacement or issue a refund at our discretion.

2.4 Our business reserves the right to request the return of the damaged or defective product. If requested, please return the product in its original packaging.

  1. Non-Delivery or Lost Packages

3.1 In the event that your package is lost in transit or not delivered within the estimated delivery time, please contact our customer service department.

3.2 We will investigate the issue with the shipping carrier and take appropriate action to resolve the matter.

3.3 If it is determined that the package was indeed lost or undelivered, we will offer a replacement or issue a refund at our discretion.

  1. Exceptions

4.1 We understand that exceptional circumstances may arise, and we will handle such situations on a case-by-case basis.

4.2 If you believe you have a special circumstance that warrants a return or exchange, please contact our customer service department to discuss your situation.

  1. Product Care and Instructions

5.1 It is essential to follow the product care and usage instructions provided with our sleep masks.

5.2 Our business cannot be held responsible for any damages, allergic reactions, or negative experiences that may occur due to improper use or failure to follow the provided instructions.

  1. Contact Us

6.1 If you have any questions or concerns regarding our Returns Policy, please contact our customer service department. We are here to assist you and provide further clarification as needed.